WARRANTY

The warranty period of TKM products varies due to their design, manufacture or use for which they are intended.

The equipment manufactured by TKM is guaranteed excluding normal wear parts (so such upholstery, pulley…) for a limited period of:
36 months for: Mechanical chassis; Electric cylinder excluding accessories; Power plant.
12 months for: Contactors; Gas cylinder (excluding parts); Pedal, remote control and electronics; Drop type accessories.
6 months for spare parts.
The warranty only covers defects in parts and manufacturing of the product. Are NOT covered by the warranty:

(A) table upholstery;
(B) wear parts;
(C) screws;
(D) the parts of the gas cylinder (cables, trigger head);
(E) periodic maintenance and repairs or replacement of parts as a result of normal wear and tear;
(F) the transport costs and risks associated with the journeys of deposit and collection of the product by the end customer;
(G) any adaptation of the product that is necessary for the purpose of bringing it into compliance with the technical or safety standards applicable in a country other than the country for which the product was originally designed and manufactured;
(H) consumable items (elements which are intended to be replaced periodically during the life of the product.
(I) deterioration or defects in the product resulting from:

  • Misuse or installation of the product (use not in accordance with the use for which the product is intended, installation or use not in accordance with TKM’s
  • instructions or the technical or safety standards in force in the country where it is used, etc.) ;
  • Maintenance of the product not in accordance with TKM’s instructions or negligence in the maintenance of the product;
  • Poor handling or mistreatment of the product (false maneuver, fall, shock, etc.) or an inappropriate environment (poor ventilation, vibrations, exposure to moisture, excessive heat, contact with sand or any other substance, inadequate power supply, etc.) ;
  • The use of the product with a product (hardware or software), consumable, accessory or peripheral that is not compatible or defective.
  • An adaptation of the product for the purpose of bringing it into compliance with the technical or safety standards applicable in a country other than the country for which the product was originally designed and manufactured;
  • A modification or repair of the product not carried out by a service provider approved by TKM;
  • A case of force majeure, disaster (fire, flood, etc.), lightning, etc.

The warranty does not apply in the event of misuse of the equipment, intentional or not.
The assembly or disassembly of the equipment will result in the nullity of the warranty unless it is carried out by a technician approved by TKM.
The warranty is parts excluding labor, return to our workshops: round-trip transport is the responsibility of the customer. At the customer’s request and after billing, TKM can send a technician for an on-site repair.
The equipment unavailability during the repair cannot be the subject of a claim for damages. The start date of the guarantee is the date of delivery.